Quality Assurance

An effective Quality Assurance protocol ensures that:

• the project enjoys metrics that monitor its progress towards its goals

• there is correlation between actual and anticipated time, deliverables, and budget

• quality indicators integrate well with both the project and the organization

• indicators are matched with observables

• problems are addressed as they arise

The multiplicity of established quality assurance protocols (six-sigma, ISO 9001:2000, TQM, etc.) imply that none can be considered a complete solution to all circumstances. Significantly, these protocols differ from their peers in very fundamental ways (there are few universal truths that survive context changes).